Getting Help and Support

## Getting Help and Support When you need assistance, NexusRMS provides multiple support channels to get you the help you need. ### Knowledge Base You're in it! The Knowledge Base contains: - **Getting Started** guides for new users - **Feature documentation** for each module - **How-to articles** for common tasks - **FAQ** sections for quick answers - **Video tutorials** for visual learners Use the search or browse by category to find what you need. ### In-App Help Throughout NexusRMS, look for: - **?** icons that reveal contextual help - **Info tooltips** on form fields - **Empty state guidance** when you're getting started ### Community Forums Join the NexusRMS community at [community.nexusrms.io](https://community.nexusrms.io): - Ask questions and get answers - Share tips and best practices - Vote on feature requests - Stay updated on announcements ### Support Tickets For issues requiring direct assistance: 1. Go to **Help Center** in the sidebar 2. Click **New Ticket** 3. Describe your issue in detail 4. Attach screenshots if helpful 5. Submit Our support team responds within 24 hours for standard issues, faster for urgent matters. ### Roadmap See what's coming next: - Visit [community.nexusrms.io/roadmap](https://community.nexusrms.io/roadmap) - Vote on features you want - Track development progress ### Status Page Check system status at [community.nexusrms.io/status](https://community.nexusrms.io/status): - Current system health - Scheduled maintenance - Incident history - Subscribe to updates ### Contact Options - **Email**: [email protected] - **Community**: community.nexusrms.io - **Help Center**: Through the app When contacting support, include: - Your company name - Steps to reproduce any issue - Screenshots or screen recordings - Browser and device information